Where do you ship?

We ship all over the world! If you do not see your country listed as an option for shipping at checkout in our online store, please get in touch with us as we use a variety of shipping companies depending on where a package is going.

Packages within Canada and to the USA are sent by UPS and come with a tracking number.

If you are in the Toronto area and would prefer to have your pieces delivered by courier, please let us know. We are proud to support Good Foot, a fast and reliable delivery service employing individuals from the neurodiverse community.

Packages will be sent out within 2 business days.

We take great care to ensure that our pieces are wrapped safely for transport. In the unlikely event that a piece gets damaged in transit, please contact us immediately with photo documentation and we will sort it out.

****please check sizing and dimensions carefully before purchasing.*****

I saw something on your instagram/in print/elsewhere but it’s not listed in your online shop. How can I purchase it?

Please send us a message with details of the specific piece(s) as we may have it in stock in our studio, just not yet listed online.

Caring for your meilen ceramics:

All of our functional, daily use ceramics are safe for food use and safe for the dishwasher. Our work is left unglazed on the exterior of the vessel in most cases. For this reason we do not recommend leaving them soaking in water for extended periods of time.

Our work is meant to be used and enjoyed daily. We hope you’ll enjoy using your meilen ceramics for many years to come!

*pricing listed in Canadian dollars